How can we help you?
Experience seamless business continuity with our dedicated support team. HM Shashin Pramodaya and Oxxira Solutions are here to assist you.
Instant Chat
Message us for quick fixes and feature inquiries.
Direct Call
Priority Hotline
Call us directly for urgent system issues or crashes.
Remote
Remote Access
Download AnyDesk so we can fix issues on your PC.
Common Support Topics
Forgotten Password?
If you or your staff cannot log in, contact HM Shashin Pramodaya to reset your credentials securely.
Printer Connectivity Issues?
Ensure the thermal printer is connected and the driver is set as the default on your browser settings.
Daily Backups
Your data is backed up daily by Oxxira Solutions. In case of data loss, we can restore your system to the latest point.
System Architect
HM Shashin Pramodaya
Engineered with Precision
Want more custom features?
We are continuously improving Umega ERP. If you need new modules or reports, let's talk.
Request a Custom Feature